Managing Your Active Devices
Each Meoz Pro license can be used on up to 3 personal Macs simultaneously. If you encounter a device limit error, follow these steps to deactivate an older machine and free up a slot for your current Mac.
The 3-Device Personal Limit
Your license is designed for personal productivity across your setup—such as a work MacBook, a home desktop, and a travel laptop. To protect your license from unauthorized sharing, activations are limited to 3 concurrent devices.
If you set up a new Mac, reinstall macOS, or run test installations, Lemon Squeezy may still have previous installations registered. Deactivating an old instance instantly frees the slot.
How to Free Up a Device Slot
You can manage and deactivate registered devices at any time through the official Lemon Squeezy Customer Portal:
-
Open the Lemon Squeezy Customer Portal
Visit app.lemonsqueezy.com/my-orders (or click the "View Order" link in your original purchase receipt email). -
Sign In with Your Purchase Email
Enter the email address you used when purchasing Meoz Pro. Lemon Squeezy will send you a secure, passwordless magic login link to your inbox. -
Select Your Meoz Pro Order
Click on your Meoz Pro purchase to view your license key and the list of active device instances. -
Click "Deactivate" on the Older Mac
Find the older, replaced, or reinstalled device name from the list, then click the Deactivate button next to it. This immediately releases that device slot on Lemon Squeezy's servers. -
Activate Meoz on This Mac
Return to Meoz on your current Mac. Paste your license key in Settings → Pro (or sign in with your email) and click Activate. Your new device will activate successfully.
If your purchase email is associated with a Lemon Squeezy merchant or team account, clicking the email sign-in link might automatically redirect you to the merchant dashboard (app.lemonsqueezy.com). If that happens:
- Simply open app.lemonsqueezy.com/my-orders in your browser tab (since you are now authenticated, it will immediately display your buyer orders).
- Or click your profile avatar in the bottom-left corner of the merchant dashboard and choose "My Orders".
- Or click the "View Order" link directly in your original purchase receipt email from noreply@lemonsqueezy.com.
Need Assistance?
If you no longer have access to your original purchase email address or need help freeing a device slot, please contact Meoz Support — support@meozai.comⓘ and we will help you promptly.